FAQ
Welcome to the Legeum FAQ page. Here you’ll find answers to common questions about our products, shipping, and support.
1. How long does delivery take?
Processing time: 1–2 business days
Shipping time: 6–8 business days
Total delivery time: 7–10 business days
2. Do you offer free shipping?
Yes, shipping is free on all orders.
3. Where do you ship?
United Kingdom
Ireland
United States
Germany
Switzerland
Austria
4. What if my lamp arrives damaged?
Contact us immediately with photos and we will arrange a replacement or refund.
5. Can I cancel my order?
Yes, orders may be cancelled before shipment.
6. What is your return policy?
You may return unused items within 30 days of delivery.
7. When will I receive my refund?
Refunds are issued within 7 business days after inspection.
8. Do your products include a warranty?
Yes, all products are covered by a 30-day guarantee against manufacturing defects.
10. Do you have a physical store?
No. we operate exclusively online.
11. Do you accept bulk orders?
Yes. Please contact support for assistance.
12. How can I exchange an item?
Follow the instructions provided in the Return & Refund Policy.
13. How can I track my order?
Tracking details are emailed once your order ships.
Store name: Legeum
Phone number: +47 928 06 120
Email: info@legeum.com
Company name: Bendik Kajander
Company nr: 916 147 449
Head Office: Dør 201, Grønnegata 109, 9008, Tromsø, Norway
Support: Phone and Live Chat Support: Monday - Sunday: 08:00 - 18:00 (GMT+1)