Refund policy

30-Day Easy Returns

At Legeum, customer satisfaction is important to us. If your purchase does not meet your expectations, we provide a simple, transparent, and fair return and refund process.

This policy applies to all orders shipped to:

United Kingdom, Ireland, United States, Germany, Switzerland, Austria

Key Information

Return Period: 30 days from delivery date
Refund Processing: Within 7 business days after approval
Restocking Fee: None
Return Shipping Costs: Paid by the customer unless the item is defective, damaged, or incorrect
Exchanges: Accepted subject to availability

Return Eligibility

To qualify for a return, items must be:

Unused
Undamaged
Returned in original packaging
Complete with all included accessories, manuals, tags, and components

Original shipping costs are non-refundable.

Defective, Damaged, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us immediately at info@legeum.com with:

Your order number
A description of the issue
Clear photos of the item and packaging

In these situations, Legeum will cover the full cost of return shipping and offer either:

A replacement item, or
A full refund

For shipping damage claims, please report the issue within 48 hours of delivery.

Change of Mind Returns

If you wish to return an item because:

You ordered the wrong item
The product is not suitable for your needs
Sizing or preference issues
You changed your mind

You may still return the product within 30 days, provided it meets the return conditions above.

Return shipping costs for change-of-mind returns are the responsibility of the customer.

Exchanges

Exchanges may be arranged depending on product availability.

Please contact our support team within the 30-day return period at info@legeum.com, and we will assist you with the exchange process.

Item Not Received

If your package has not arrived, please contact us at info@legeum.com so we can investigate the shipment with the carrier.

If the shipment is confirmed lost in transit, we will offer either:

A replacement shipment, or
A full refund

How to Request a Return

Contact Us
Email info@legeum.com with your order number and reason for return.
Wait for Return Authorization
We will provide a pre-authorized return address and detailed return instructions.
Pack the Item Securely
Include all original packaging, accessories, manuals, and tags.
Ship the Return
Send the package using a reliable shipping service according to the provided instructions.

⚠️ Important: Returns sent without prior authorization may not be accepted. Our business address is not a public drop-off location.

Refund Process

Once your return is received and inspected:

Approved refunds will be issued to the original payment method within 7 business days
Bank or payment provider processing times may vary
No restocking fees apply